Fill in our new customer account form here (LINK) and we will contact you within 2 working days to finalise the opening of your trade account

Our Minimum Order value is £400 UK Mainland and £150 if you are within the M25. Contact us for rates outside Mainland UK. If your order doesn't meet the minimum order value a £40 (+VAT) delivery charge will be applied. Contact us directly for rates outside Mainland UK.

Through the website, you can place orders which are sent to our team to process. You will be contacted by our team to organise a delivery date and to process payment. Payment can be made by credit or debit card or Bank transfer prior to dispatch of the goods.

Within the M25 we deliver using our fleet of vans. Outside of the M25, we used third-party hauliers.

We run promotions throughout the year. Sign up for our email marketing to receive our monthly newsletter and promotions list. You can also follow us on social media for notifications on promotions and key selling themes throughout the year.

Yes, we do. Contact us via sales@empirebespokefoods.com or Leanne@empirebespokefoods.com for more information tailored to your country.

Shortages and Damages The Company will only accept liability for: a. Signed delivery as DAMAGED or SHORTAGES b. If possible take photographs with a digital camera and e-mail them to sales@empirebespokefoods.com c. Return any damaged items to the driver, or keep them to be collected another day d. Report the credit request to Empire Bespoke Foods Head Office within 1day of the date of delivery e. Make a note of the reference number given to you, if reporting the request by phone If you are requesting a credit for any other reason, you should make the request in writing to Empire Bespoke Foods within 24 hours of date of delivery for ambient goods. Any verbal request for credit should be followed up in writing along with the name of the person you spoke to. The reason that we impose the above conditions is that we can only claim for damages from our transporters within a 24-hour period. This has a direct impact on our costs and in turn to you; your cooperation is therefore extremely important. If you do make a credit request and have not signed the delivery note as “damaged” credits will be refused.

You can view our pricing by becoming a new account, by filling in the new account form or if you are after a specific product, please contact: sales@empirebesokefoods.com

Unfortunately, we only sell to trade, and we are not able to serve individuals currently.

Please contact our technical team via email at technical@empirebespokefoods.com at your earliest convenience so we can help you as quickly as possible. When submitting comments regarding product quality, please provide us with the best before date and batch code of the product. Please also attach a photograph of any defects/issues.”

Please send introductory information to marketing@empirebespokefoods.com. Please note, that due to the number of new brand emails, you may not receive an email confirmation.

We are happy to provide product images, lifestyle images, enhanced product descriptions and brand presentations to help SEO, and in-store selling. Please request through your sales representative or request via Sales@empirebespokefoods.com.